This February we were delighted to welcome Liam Hartley back to KOREC into the key role of Operations Technical Support. One month into the job, we had a virtual chat with Liam to see how he was enjoying the role, what it entails, and how it feels to be back at the Huntingdon facility.
Running a skeleton staff at Huntingdon throughout the various lockdowns gave UK Operations Director Kirsten Moss a chance to evaluate gaps in the team – particularly the importance of having technical help on hand to assist with queries from the Hire or Workshop teams. Knowing Liam’s technical expertise, coupled with his great relationship with the Operations team, he was the obvious choice for the job.
Liam’s role is a dual one. Firstly, he is responsible for preparing new equipment for customer orders. This process includes ensuring kit is in good working order, fully charged, installed with the latest firmware, assigning customer licences (where applicable), and ensuring everything is properly calibrated.
In short, Liam ensures that once the kit reaches our customers, it is ready to go, straight out the box. For Liam, one of the perks of this job is getting his hands on brand-new kit, before anyone else in the UK;
“All the equipment comes in as a blank slate, meaning I’m the first person in the UK to get my hands on anything, I’m the first person to turn a new piece of equipment on, like the brand new SX12 and TSC5. Which is very cool!”
The second element of Liam’s role centres around providing on-hand, technical support to his Hire and Workshop colleagues. Previously, if the teams had a technical query or an issue, a call to one of the regional technical team was required, or a call through to the Liverpool-based Support team. Having someone with Liam’s knowledge and experience on site, enables them to quickly and efficiently get their problem resolved, without having to pick up the phone.
“It really highlights the importance of having someone on hand who can quickly answer a question or solve an issue – which also frees up our Support and regional teams to help out with customer queries”
For Liam, how does it feel to be back working at the Huntingdon office, and has he noticed any changes?
“It’s always great to be back in Huntingdon, the people and the environment, the community at KOREC is like nowhere else. It’s great to see the company investing in the office, with a new reception area, new hire suite, and a complete refit of the workshop – improving the workspace for my colleagues and upgrading our capabilities for an even wider range of products”
I’m looking forward to seeing more of my colleagues when the situation allows, and welcoming customers into our new look office.
It’s good to be back”
Liam Hartley is based at the KOREC Huntingdon office. He can be found on LinkedIn, here.