This February we were delighted to welcome Liam Hartley back to KOREC into the key role of Operations Technical Support. One month into the job, we had a virtual chat with Liam to see how he was enjoying the role, what it entails, and how it feels to be back at the Huntingdon facility.
Running a skeleton staff at Huntingdon throughout the various lockdowns gave UK Operations Director Kirsten Moss a chance to evaluate gaps in the team – particularly the importance of having technical help on hand to assist with queries from the Hire or Workshop teams. Knowing Liam’s technical expertise, coupled with his great relationship with the Operations team, he was the obvious choice for the job.
Liam’s role is a dual one. Firstly, he is responsible for preparing new equipment for customer orders. This process includes ensuring kit is in good working order, fully charged, installed with the latest firmware, assigning customer licences (where applicable), and ensuring everything is properly calibrated.
A real perk of Liam’s role is getting to work with cutting-edge kit such as the TSC5, SX12, and TDC600
In short, Liam ensures that once the kit reaches our customers, it is ready to go, straight out the box. For Liam, one of the perks of this job is getting his hands on brand-new kit, before anyone else in the UK;
“All the equipment comes in as a blank slate, meaning I’m the first person in the UK to get my hands on anything, I’m the first person to turn a new piece of equipment on, like the brand new SX12 and TSC5. Which is very cool!”
The second element of Liam’s role centres around providing on-hand, technical support to his Hire and Workshop colleagues. Previously, if the teams had a technical query or an issue, a call to one of the regional technical team was required, or a call through to the Liverpool-based Support team. Having someone with Liam’s knowledge and experience on site, enables them to quickly and efficiently get their problem resolved, without having to pick up the phone.
“It really highlights the importance of having someone on hand who can quickly answer a question or solve an issue – which also frees up our Support and regional teams to help out with customer queries”
For Liam, how does it feel to be back working at the Huntingdon office, and has he noticed any changes?
“It’s always great to be back in Huntingdon, the people and the environment, the community at KOREC is like nowhere else. It’s great to see the company investing in the office, with a new reception area, new hire suite, and a complete refit of the workshop – improving the workspace for my colleagues and upgrading our capabilities for an even wider range of products”
I’m looking forward to seeing more of my colleagues when the situation allows, and welcoming customers into our new look office.
It’s good to be back”
Liam Hartley is based at the KOREC Huntingdon office. He can be found on LinkedIn, here.
Can it really be over 4 years since Trimble launched the SX10 Scanning Total Station? We can’t believe it either, but if there’s one thing we are sure about, it’s that the Trimble development team never stands still!
…which is why we’re delighted to announce the launch of the SX12 which brings several new features based on both customer feedback and the Trimble desire to create an instrument that combines unrivalled versatility and ease of use.
Trimble describe the SX12 as ‘engineered for every day’ and there’s no doubt that the additional functionality creates new workflows and new opportunities, especially in tunnelling, internal surveys and construction.
So what have we got that’s new?
Vivid, eye-safe laser pointer
Green and focusable, the SX12’s laser pointer yields the smallest spot size in the industry, just 3mm at 50m. This useful feature has had tremendous feedback from early testers, including KOREC customers, who report that it is exceptionally bright making it ideal for internal buildings, tunnels, mines and construction sites.
Improved camera system
The SX12 now offers an 8.1 MP resolution camera (compared to the SX10’s 5 MP) and a 107x zoom (compared to the SX10’s 84x). This means clearer, more detailed pictures of far away objects resulting in improved aiming, more vivid colours and of course, less image noise in low-light situations.
The SX12 retains all the other stand out features of the SX10 and that includes ease of use, a short learning curve and versatility which means it could easily become the hardest working instrument on your fleet.
To celebrate the release of the SX12, we’re running a little promotion to allow a lucky winner of our prize draw to meet the new kid on the block before anyone else! Just follow the link here to enter your contact details and you could benefit from a week’s FREE hire of the SX12 and get your hands on it before anyone else!
Closing date – 19th March 2021.
Call UK Sales: 0345 603 1214
Call Ireland Sales: 01 456 4702
For anything else, view our contact page.