Our technical support field team are answering their phone out of hours, sorting out site problems in all weathers and can turn your bad day into a good one with their knowledge and commitment.
So we wanted to highlight their knowledge, commitment & dedication to excellent customer care, by sharing some of your comments;
Leigh Rowell – Geospatial Technical Support, North East
“We have known Leigh for over a year now and are very happy with the exceptional services he provides. He is always available and ready to come to us if we are having technical issues with our equipment. We have had quite a few over this time and Leigh will go out of his way to make sure we are running like clockwork again as soon as possible. His knowledge and expertise are first class, and his friendly approach is always welcoming.
John Gibson, Gibson Surveying and Mapping Ltd
“Leigh has been instrumental in assisting us in the field on numerous occasions. We have been in some sticky situations and had the ability to rely on Leigh to guide us through. You have a star of an employee. He isn’t afraid to tell us that he doesn’t know the answer, but give him the time and he will find the answer no matter what time of day we call. The ability to find the answers and be open and honest are what sets Leigh apart from the rest.”
Sean Smith, ZS Surveys
“In every aspect of our Trimble kit and how we use it, Leigh has always helped us out whenever we have needed help or advice. In early 2020 we purchased a SX10, and during our learning process Leigh has been invaluable in his help and guidance on making the most of not only the SX10 but also in the decision to purchase Trimble Business Center. When ever we have had a question Leigh has always delivered, even if he has not always been able to give us the answer we hoped for, his honest and approachable manner is first class. When ever he has not been able to give an exact answer immediately, he has never failed to come back to us, in fact has never failed to return an email or phone call. And from one “Tech guy” to another, he is exactly the kind of “Tech guy” you wish to deal with; as he always puts our needs first and indeed from your perspective could not be a better ambassador for Korec. There is no way for me to rate Leigh’s performance other than 5*.”
Chris Best, Gridmark Survey
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