Support

At KOREC we understand that Technical Support, at the moment it is needed, is a critical service to our customers. Keeping down time to an absolute minimum. The KOREC technical support team provide office based support and site support visit services.

All the technical support team members have a geospatial educational background and many years of combined experience. The team includes Trimble Certified Trainers and Trimble Certified Product Specialists. We recognise that support, training and system understanding are essential for successful and productive project performance.

Our goal is to resolve technical support issues experienced by our customers as quickly and comprehensively as possible.

KOREC Knowledge Base

About

The KOREC Knowledge Base provides targeted guides, videos and utilities to assist customers with their use of Trimble, senseFly and K-MATIC products.

Resources

  • User guides, manuals and ‘How to’ videos – including   Trimble Business Center, RealWorks, Catalyst, K-Console and K-Mobile
  • Firmware and driver update guides – incl. Trimble SX10
  • Shift grid and Geoid files – UK and Ireland
  • File conversion tools and Windows Mobile Device Center Registry Fix
  • + more

Maintenance Options

K-Mobile & K-Console Maintenance Package

K-Mobile and K-Console are regularly updated throughout the course of a year. Investing in the maintenance package ensures you receive:

K-Mobile

  • New hardware and correction methods
  • New attributes collection and data entry options
  • New external hardware connections

K-Console

  • More export formats (EG Word reports)
  • More enterprise functionality – SQL Oracle and QGIS and ACCESS now supported as enterprise databases, where no user input is needed to export data into back ends
  • Greater control over existing formats
  • Updates to task assignment functionality
  • Updates to video processing

Cloud based data synchronisation (only available with valid support contracts)
Phone and email support from KOREC’s technical support team

Trimble RealWorks Extended Warranty

Investing in Trimble RealWorks Center Extended Warranty ensures you receive the latest software updates and you can take advantage of KOREC’s technical support for a 1 year.

 

Trimble Business Center Extended Warranty

Investing in Trimble Business Center Extended Warranty ensures you receive the latest software updates and you can take advantage of KOREC’s technical support for a 1 year.