Reporting to the Business Area Manager the Monitoring Technical Support person will assist the Monitoring team in a wide range of duties, from initial customer meetings and demos all the way through to supporting active installs and decommissioning.
You must be flexible to work throughout the UK.
Assist in achievement of overall revenue targets for the business area.
Promote Trimble product sales to include:
Work as a key member of the Monitoring team working with the Geospatial teams to build customer relationships and sales in the UK
Assistance in key customer demonstrations and presentations
Participation and assistance in trade shows, road shows and user group events
Develop dealer sales and technical support personnel competency to demonstrate, sell and support new technology products. This includes providing structured and informal training on products, technology and application of technology
Assistance in preparation of tender documents and specifications
Recommendations as needed on product configurations, part numbers, and options as required to suit customer needs and applications
Maintain up-to-date skills and knowledge on the latest monitoring technology; proactively seek out training to ensure “early adapter” knowledge
Be current on competitor manufacturer product offerings (features, benefits and customer interest in these products) in the region, report information internally together with recommendations as required
Respond to technical issues from customers
Preparation and configuration of monitoring equipment, prior to deployment.
Assistance with customers onsite, during installations. Will include night work and weekend work when required
Preparation, maintenance, and support of Trimble monitoring software
Other duties as required
Complying with Health and Safety processes to safeguard the interests of the business, our employees and customers
Characteristics / Skills
Comfortable interacting with customers daily
High level technical abilities
Ability to work autonomously and follow-through with plans.
Ability and motivation to quickly learn and integrate new technologies help bring them to market.
Strong interpersonal skills
Education / Experience
Survey or Geotechnical background is preferred
Monitoring basic training preferred
Technical support training preferred
Rail/Engineering training preferred
High level of computer literacy
Clean driving licence
Applicants must live in a location that is conducive to travel and support within the defined territory.
Applicants will be expected to travel 50% of the time
Flexible working hours, ability to work weekends or nights when required
KOREC recognises the importance of having the right people in the right roles which is reflected by the high level of training and attractive package we will offer successful candidates including: