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Customer Success Manager – MGIS

We are adding to our KOREC Mapping Sales Team and are looking for a Customer Success Manager.

This role will be responsible for developing customer relationships that promote retention and maximise all revenue opportunities.

Working closely with customers to ensure they are getting full utilisation of the products/services they have purchased by improving any areas of dissatisfaction with a focus towards potential future opportunities and developments.  Liaising closely with key stakeholders across the business including Product Development, Technical Support, Sales, Marketing & Admin.

 

  • To develop, maintain & foster strong partnerships with new and existing KOREC customers
  • Define and refine the customer experience of development, delivery and utilisation of both customised and out of box solutions
  • Support the successful roll-out of solutions and products via product demonstrations, training and on-boarding customer users
  • Deliver and communicate ROI for our customers throughout their product/solution lifecycle building retention and embedding our brand in their business
  • Engage with key stakeholders across the business to facilitate Customer Success in your designated business area
  • Design, maintain and manage software/product evaluation process post installation and report accordingly; identifying and resolving issues swiftly and escalating to development/sales/elsewhere as necessary
  • Be proactive whilst handling renewals; following up with any customers who have not renewed their services to gain feedback and potential re-engagement with our solutions
  • Work closely with Marketing and Sales to promote business development activities
  • Carry out other duties and tasks as and when required
  • Comply with Health and Safety regulations to safeguard the interests of the business, our people and customers

  • Proven experience in similar role
  • Awareness/experience of GIS solutions
  • Excellent customer relationship management skills
  • Strong communication skills
  • Drive, energy, enthusiasm
  • Self-motivated
  • Full driving license

KOREC recognises the importance of having the right people in the right roles which is reflected by the high level of training and attractive package we will offer successful candidates including:

  • Competitive basic salary +performance related incentive
  • Company car + fuel card
  • 23 Days holiday (plus bank holidays & service related leave increases up to 30 days)
  • Pension scheme & Life insurance
  • Generous Employee Benefits Package
  • Perkbox benefits, Corporate gym and Virgin Media discounts, technology purchase scheme
  • Cycle to Work scheme
  • Employee Assistance Programme
  • Mental Health resources platform

At KOREC we are committed to developing and promoting inclusive behaviours that create and sustain equality of opportunity, fairness, mutual respect, dignity and respect for all.

If you believe that you have the relevant experience please let us know by clicking the button below or email your CV to careers@korecgroup.com

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